If the trade in value of your old phone is greater than the value of your new phone, we will make up the difference in store credit, which you can use to buy accessories or insurance for your phone.
Please note that if you’re trading in an iPhone, the ‘Find my iPhone’ feature must be switched off. Simply go to Settings> iCloud and switch 'Find my iPhone' off. Also note that you cannot get your phone back once it’s been signed over to Carphone Warehouse, as we will wipe the memory and send it for recycling.
Find out more about trade ins at Carphone Warehouse by reading our blog or checking out our 'Help' section.