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privacy statement

Carphone Warehouse Ireland Limited (hereinafter referred to as “Carphone Warehouse”, “us”, “we”, or “our”) is a Dixons Carphone Company.  We are committed to respecting your privacy and to complying with all applicable data protection and privacy laws.

Please read this policy carefully to understand our practices regarding your personal data and how we use it.

How we acquire your data

When you are engaging with us you may be asked for personal data.  This can be when you purchase any product or service, repairs or insurance claims in a retail store, online, over the phone or elsewhere. You provide us with your data when you complete an application form, enter a competition, pre-register for a new product or service, to sign up for customer communications, to sign up for “Geek Squad” in store or online or if you provide data for information on fixed line services.

Your data will be sought when you contact us about our services, if you become our customer, if you contact us with enquiries, enter a competition or avail of a promotion, if you use our services and when you take part in market research.  We may also collect information when you visit our browse our website and we may write cookies to your computer or mobile device. See below for more information on cookies. We may also collect your information from other sources including for example marketing companies. We will record your calls with our customer care and sales agents for training, quality and verification purposes.

We will obtain your personal data fairly.  What this means is that at the time of collection, will make you aware of how your data will be used and we will only capture data we need to provide services and communicate with you effectively.

The type of information we collect

We collect information including

  • name, address, date of birth
  • fixed line number, mobile number, email address and other contact information
  • bank details and other payment details

We will also proof of ID (such as passport and drivers licence) and proof of address such as (copies of recent utility bills or bank statements).

The data we collect will not be excessive.  We will endeavour to ensure the data is accurate and complete and where necessary kept up to date.

How we use your data

The way in which we use your data will be consisted with the purpose for which the data was given to us.  We will use (process) your data for a broad range of purposes which includes:

  • to process your application for the telecommunications services that we sell
  • insurance and repairs
  • to contact you, if necessary, in relation to any products or services that you have purchased
  • contact you for marketing purposes subject to your consent
  • carry out analysis of your information in order to enhance our services
  • carry out activities or disclosures required to comply with legal and regulatory obligations
  • to contact you about additional services that you may be entitled to
  • to contact our bill pay customers, sim only and fixed customers about when you are due an upgrade of goods and services using the Upgrade Reminder Service


In relation to our marketing messages this will be subject to your consent.  We may contact you for marketing purposes by phone call, text, email or post.  In any contact we will offer you the opportunity to stop (opt out of) receiving further marketing communications.

At any time you can contact us via, store, phone on 1850 42 48 00 or email, CUSTOMERCAREIE-CPW-IE@CPWPLC.COM, regarding any communications received.


Disclosing your data

Data will only be disclosed in a manner consistent with the purpose specified.  We will disclose to your chosen telecommunications service provider and to other companies within the Dixons Carphone Group and digital and social media channels (Google, Facebook, YouTube, Twitter, Instagram, Bing, Spotify) that the Dixons Carphone Group has a presence on.

If any parties are located outside the EEA we will ensure reasonable controls are in place to protect your data and ensure it is processed in a manner that is compliant with Irish data protection law. We may at times disclose data acting in good faith to conform to a legal requirement, to protect and defend the rights or property of Dixons Carphone or to protect the interests of customers and others.

Retention of Data

Data will be kept for no longer than is necessary for the purpose of which it was obtained. Data will be retained for any period required by law.  For Marketing Communications, when we have your consent, it will be valid for 12 months from your last marketing communication or until you opt out or marketing communications whichever is first.  If you do opt out of marketing we may still retain some details necessary to observe your preference not to receive marketing.

Our retention timeframes are subject to ongoing review to ensure we keep our retention timeframes as low as we can.


A cookie is a text file which contains information that is transferred to your computer's hard drive or browser. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies may be used for website operation and functionality - for instance remembering your browsing choices. Others can be used to enhance the experience we deliver to you. Cookies may also be used to deliver targeted advertising. By using this site, you agree to our use of cookies.

How do I stop cookies being sent or stored on my computer, phone or tablet?
If you do not wish to receive cookies you can disable them through your browser settings. To learn more about cookies click here, or to control or disable them click here.

Notification of Changes.

Should Carphone Warehouse ever change or amend their privacy policy, we will post it on carphonewarehouse.ie so that you are constantly aware of how we collect, use and retain our customer’s information.

Access to your information

You have the right to see any of your personal information. If you would like us to you what information we hold, a request can be made in writing to:

The Data Protection Officer
Carphone Warehouse Ireland Ltd
3rd Floor Office Suite
Omni Park Shopping Centre
Dublin 9.

We may charge a €6.35 administration fee payable by cheque to Dixons Carphone. Please send your request with the following information:

  • Your full name, address and date of birth;
  • Details of any specific information that you may require;
  • A copy of photo ID with signature present (e.g. passport or driving licence); and
  • A copy of an address proof (recent utility bill, not older than six months)

Please do not send any original documentation as we cannot guarantee their safe receipt or return.  We may need to get in contact if we need seek additional information regarding the request.

Requests will be processed within 40 days of receipt of the above.

Effective Date: September 2016

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