CARPHONE WAREHOUSE HAS CLOSED


Carphone Warehouse stores and website are now closed. For further information, please click here.
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Carphone warehouse has now closed

Why has Carphone Warehouse stores and website closed?

 
As part of Dixons Carphone’s broader transformation, of one joined up and profitable business, it has made the difficult but necessary decision to close Carphone Warehouse in Ireland, in line with its decision to close all standalone Carphone Warehouse stores in the UK in 2020.

Customers are changing the way they buy mobile devices and connectivity, replacing their handsets less often and buying them separately or as part of more flexible bundles. Although these changes in behaviour were anticipated, they were expected to occur over a longer period of time. However, the change in shopping behaviours has been accelerated by the pandemic.

Carphone Warehouse Ireland colleagues have worked hard to make Carphone Warehouse Ireland a success and have been the driving force behind its well-earned reputation for excellent customer service and support. This difficult decision is no reflection on their commitment, dedication, and professionalism.

We’ll continue to offer our Irish customers a market leading range of top branded mobile handsets and accessories through our Currys PC World stores and on Currys.ie.
 

Why have we closed immediately?

 
Footfall in our Carphone Warehouse stores is down significantly, and we don’t expect many customers to sign new contracts with us during this time; our stores will therefore close immediately. We’ll continue to help our customers via our central customer support team and will also ask some colleagues to provide operational support over the coming days.

 

Network Questions

I purchased a phone from Carphone Warehouse on a post pay contract or prepaid contract. Will I lose connection? Will my phone be cut off?

Your service will continue as normal. If you have any queries in relation to your contract, please contact your network directly. Eir: 1800 773 729, Vodafone: 1907 or 01 2038 232, Three: 1913 or visit the Three website, Virgin Media: 1890 940070 or Lycamobile 1890 929 468.
 

I have A question about my network contract, connection, or monthly bill?

Please contact your network directly. Eir: 1901, Vodafone: 1907 or 01 2038 232, Three: 1913 or visit the Three website, Virgin Media: 1890 940070 or Lycamobile 1890 929 468.
 

I have a problem with my sim card or a question about my sim only contract?

Please contact your network directly. Eir: 1901, Vodafone: 1907 or 01 2038 232, Three: 1913 or visit the Three website, Virgin Media: 1890 940070 or Lycamobile: 1890 929 468.

 

Return Questions

I want to return my phone & cancel the network contract

In the event that the goods purchased within 28 days (24 hours for iphones) are faulty, we will arrange for goods to be picked up, inspected and will issue a full refund, once proof of purchase is provided. Please email CUSTOMERCAREIE-CPW-IE@CPWPLC.COM and we will advise you directly how you can return the phone and receive your refund. Any queries in relation to your network contract, including cancelation will need to be dealt with your network directly Eir: 1901, Vodafone: 1907 or 01 2038 232, Three: 1913 or visit the Three website, Virgin Media: 1890 940070 or Lycamobile: 1890 929 468.

If you believe you have a legitimate reason that you could not return the product within 28 days please email CUSTOMERCAREIE-CPW-IE@CPWPLC.COM and it will be reviewed on a case by case bases.
 

I want to return a recently purchased a sim free phone, phone accessory, smart watch or headphones - I purchased within the last 28 days?

Please email CUSTOMERCAREIE-CPW-IE@CPWPLC.COM and we will advise you directly how you can return the item and receive your refund.
 

I want to return a recently purchased a sim free phone, phone accessory, smart watch or headphones - I purchased more than 28 days ago?

Unfortunately, all sales are final after 28 day returns period.
   
If you believe you have a legitimate reason that you could not return the phone within 28 days please email CUSTOMERCAREIE-CPW-IE@CPWPLC.COM and it will be reviewed on a case by case bases.

 

Gift Vouchers

I have a gift voucher from Carphone Warehouse, can I still use it?

Unfortunately, as Carphone Warehouse stores and online site is now closed you cannot use the voucher in Carphone Warehouse. However, we don’t want our valued customers to lose out, so you can swap your unused Carphone Warehouse vouchers for Currys PC World so you can use your voucher to buy the latest tech. 

Please submit your Carphone Warehouse voucher details here

Also, please note that all voucher replacements must be submitted by 31st October, 2021

 

Repairs Questions

My Phone or Smart Watch is broken and still in warranty, what should I do?

Please visit www.Fonfix.com to arrange a repair or contact the manufacturer directly. Please download and complete this Repair Form and include it with any item being sent to Fonfix for repair.
 

My audio device or accessory is broken and still in warranty, what should I do?

Please contact the manufacturer directly for advice.
 

My Phone or Smart Watch is broken and is out of warranty, what should I do?

Please visit www.Fonfix.com to arrange a repair or contact the manufacturer directly. Please download and complete this Repair Form and include it with any item being sent to Fonfix for repair.
 

My audio device or accessory is broken and still in warranty, what should I do?

Please contact the manufacturer directly for advice.
 

I handed in my phone to be repaired (non-insurance claim), where is my phone & will I get it back?

We will be in contact with you directly and will get your phone back to you as soon as possible.

 

Insurance Questions

I have recently made an insurance claim and Carphone Warehouse has my phone? When and how will I get back my phone?

We will be in contact with you directly and will get your phone back to you as soon as possible.
 

My phone is damaged & I want to make an insurance claim, how do I do that now?

Just give one of our experts a call on 1800 806 200 or e-mail mobile.complete@teamknowhow.ie and our team will help you with your claim.
 

Is my policy still valid? Is my phone still insured?

Yes, your policy is valid, all your Team Knowhow Mobile Complete terms and conditions remain the same.
 

Do I stop paying for my insurance policy now that Carphone Warehouse is no longer open?

Your policy remains the same. If you stop payment your phone may no longer be covered.

 

Online Questions

Can I still shop on Carphonewarehouse.ie?

No, it is no longer possible to purchase products on Carphonewarehouse.ie
 

I recently made a purchase on carphonewarehouse.ie but haven't received my order?

If your credit card/debit card has been charged you will receive your purchases over the next couple of days. If you do not receive your order within 7 days please contact us at CUSTOMERCAREIE-CPW-IE@CPWPLC.COM.
 
If your credit card/debit card has not been charged then your order has not been processed and has been cancelled, your credit card/debit card will not be charged.
 

I purchased a Broadband, TV or Landline package from Carphone Warehouse, will I lose my connection? Will my service be cut off?

Your service will continue as normal. If you have any queries in relation to your contract, please contact your provider directly. Customer service numbers are Eir: 1901, Vodafone: 1907 or 01 2038 232, Three: 1913 or visit the Three website, Virgin Media: 1890 940070 or Sky: 0818 762 917.
 

I have a question about my Broadband, TV or Landline packages monthly bill, service or connection?

If you have any queries in relation to your contract, please contact your provider directly. Customer service numbers are Eir: 1901, Vodafone: 1907 or 01 2038 232, Three: 1913 or visit the Three website, Virgin Media: 1890 940070 or Sky: 0818 762 917.
 

I recently purchased a broadband, tv or landline package and I am due a €50 One4All voucher. When will I get my voucher?

Don’t worry, we will be sending out the vouchers over the next number of weeks. If you have not received your voucher by the 31st May. Please contact us at CUSTOMERCAREIE-CPW-IE@CPWPLC.COM and we will respond.

 

I have a question about Carphone Warehouse that hasn’t been answered, who do I contact?

Please contact us on CUSTOMERCAREIE-CPW-IE@CPWPLC.COM.
 

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