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ID Requirements

What proofs do I need to get a Phone Contract?

To sign up to a phone contract, we require a number of proofs from you. These proofs are standard for bill pay transactions as they involve direct debit payments. For the majority of bill pay transactions online and in-store, we will require photo ID, proof of address and payment details. If you're switching networks, we may also need a recent bill from your current mobile phone network.

Sending proofs by e-mail

If you ordered a bill pay phone online for home delivery, you'll need to e-mail your proofs to our Orders Team. Please follow the guidelines below to make sure your proofs meet the standards required.

The Orders Team e-mail address is:

•     Carphone-Warehouse-Online-Orders@dixonscarphone.com

Please do not send proofs to any other e-mail address.

If you've ordered a phone for Click and Collect, you do not need to send proofs to us by e-mail. They can be brought in-store instead.

Photo Identification:

There are three primary forms of acceptable photo ID an Irish or EU driver’s licence, a passport or passport card, or an EU ID card. These must contain some key pieces of information:

•    Be in date and show the expiry date
•    Display date of birth
•    Display your photo
•    Display your signature
•    If applicable, your details must match existing information held by a network

Proof of Address:

To set up your direct debit, we will need a valid proof of address to be supplied. There are various acceptable proofs of address, which must be original and dated within the past three months. Bills or statements cannot be in arrears or show a debit balance.

•    Bank statement 
•    Credit card statement
•    Utility bill
•  :  Mobile phone bill (prepay statements are not accepted)
•    If applicable, your details must match existing information held by a network

Payment Details:

We'll need the details of the bank account you wish to use for your monthly bill pay direct debit. If your proof of address is a bank statement, that's all we need.

For certain networks, we'll also need to put through a test transaction on your chip and pin debit card to prove your ownership of the bank account. This is usually a €1 charge that is refunded shortly afterwards.

Recent bill from current mobile network:

This is only required if you're switching networks, as we need to check your current bill pay account details. If you're currently on prepay, we don't need any details apart from your phone number.

Sometimes we may require more documentation, but we will let you know if that is the case.

Guidelines for sending proofs BY E-MAIL

If you're sending us proofs by e-mail, there are a few guidelines to follow to make sure they're acceptable.

Irish Driver’s Licence:

DL-page-(1).png

 

Irish Passport:

Ensure when taking a photograph of your passport, that page 3 and 4 are clearly visible as per the image below.

passport-page-(2).png

proof of address example:

sample-proof-of-address.png

PROOF OF ADDRESS - WHAT WE NEED TO SEE

When taking a photo of your proof of address, we need to see the full page clearly. Ensure the image is not blurry, with all the requirements above, clearly visible.
poa-page-(1).png

 

 

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