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ID Requirements

Please do not send us photo ID's or proofs of address by e-mail, unless we request that you do so.

What proofs do I need to get a Phone Contract?

To sign up to a phone contract, we require a number of proofs from you. These proofs are standard for bill pay transactions as they involve direct debit payments. For the majority of bill pay transactions online and in store, we will require photo ID, proof of address and payment details. We may also need a recent bill from your current mobile phone network.

Photo Identification:

There are two primary forms of acceptable photo ID a driver’s licence and a passport. These must contain some key pieces of information:

•    Be in date and show the expiry date
•    Display date of birth
•    Display your photo
•    Display your signature
•    If applicable, your details must match existing information held by a network

Proof of Address:

To set up your direct debit, we will need a valid proof of address to be supplied. There are various acceptable proofs of address, which must be original and dated within the past three months:

•    Bank statement 
•    Credit card statement
•    Utility bill
•    If applicable, your details must match existing information held by a network

Payment Details:

We'll need the details of the bank account you wish to use for your monthly bill pay direct debit. If your proof of address is a bank statement, that's all we need.

For certain networks, we'll also need to put through a test transaction on your chip and pin debit card to prove your ownership of the bank account. This is usually a €1 charge that is refunded shortly afterwards.

Recent bill from current mobile network:

This is only required if you're switching networks, as we need to check your current bill pay account details. If you're currently on prepay, we don't need any details apart from your phone number.

Sometimes we may require more documentation, but we will let you know if that is the case.

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