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Bill Pay

How old do I need to be to get a bill pay contract?

You need to be 18 years old to get a contract. 

Can I upgrade with Carphone Warehouse?

No matter which of the major networks you are on, and even if you bought your original phone from someone else, we can upgrade you.

Not sure if you are eligible for an upgrade on bill pay?

No problem, send us some details and we'll check for free. Or call into store today and one of our colleagues will assist you.  

When can I upgrade on bill pay?

You must be out of contract or eligible for an upgrade to do so. Not sure if you're eligible? Let us check for free.

What proof of ID do I need to sign up to a bill pay contract?

To sign up for a bill pay contract you must provide the following:

  • Proof of signature: Driver's license or passport (most be in date)
  • Proof of address: Bill or bank statement (dated in the last three months)

What happens if I cancel my bill pay contract before my contract period ends?

If you cancel your contract before your contract period ends you may incur a termination fee. For further information on termination fees please contact your network provider.

What are the advantages of a bill pay contract?

Many of the latest phones are available on bill pay contracts before they're available on pre pay. You will get great value on your minutes, texts and data with many unlimited plans to choose from or you can tailor your plan to best suit your needs. Managing your money is hassle free you don't need to top-up your credit. Payments are made by direct debit without you having to do anything, so as long as you don't go over your monthly allowances, you'll always know exactly what you're paying.

How does bill pay work?

You agree a contract length of either 30 days, 12, 18 or 24 months. You will pay a fixed amount each month once you stay within your contract allowances for minutes, texts and data. You may be entitled to a free phone depending on the device, plan and contract length you choose. 

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