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COVID-19 INFORMATION

Stay Safe – from the Carphone Warehouse Online Team
(Latest update: 18/05/2020)


SELECTED STORES RE-OPENING ON 18th MAY


In line with the government roadmap for re-opening businesses, selected stores will re-open from 18th May. Social distancing and other precautions will be in place. For full details please see the Reopening Stores page.

 

Online Deliveries


Please allow a little extra time for us to process any home delivery order placed. We have a range of phones available for home delivery on Bill Pay, Prepay and SIM Free Unlocked.

 

PROBLEMS WITH DEVICES BOUGHT IN-STORE


If a nearby store has re-opened, you can bring your device there for support. Please the Reopening Stores page for details on stores that are re-opening.

Otherwise, please contact our Customer Care team at CUSTOMERCARE-CPW-IE@DixonsCarphone.com for support.

Please note that due to the current volume of enquiries, response times for certain queries may be up to 4 - 6 weeks. We apologise for any inconvenience this may cause.

If the device is faulty, you can avail of our post-in repair service. For further details, please see our Insurance and Repairs page.

 

Customers Awaiting Pre-ordered Galaxy S20 Handsets


Store re-opening on May 18th 2020 will have pre-ordered handsets available. Stores will re-open on a phased basis, with further stores following on 25th May. We hope to have all pre-orders completed as soon as possible.

 

Customers Awaiting One4All Vouchers


One4All vouchers for certain recent promotions were due to be available in-store for collection 28 days after a qualifyng purchase. We are now working to post these vouchers out to customers directly. Please allow a little extra time for your voucher to reach you. All customers who purchased a qualifying product should receive their voucher within 5 - 6 weeks of the purchase.

 

INSURANCE AND REPAIRS


Please see the our Insurance and Repairs page for information on how you can make claims and submit repairs while our stores are closed.

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