Delivery times

Products that are in-stock will be delivered within 3 working days. If there is a stock issue or any other delays you will be notified using the email address supplied. Please read our terms & conditions for further delivery related information.

Network Terms and Conditions

To read the terms and conditions of the Networks click Here.

Support & Customer Service

Network contact information

If you are having difficulty with the service provided by your network or have a query relating to your tariff or bill, you will need to contact your network provider. Read More

Insurance

With stores nationwide, we are here to help you in your moment of need. Claim forms are available in any Carphone Warehouse store or online. Read More.

If you would like to download a claim form for a phone, Blackberry or USB modem, Click here.

If you would like to download a claim form for a Laptop, MP3 Player or SatNav, Click here.

Contact Us

You can contact us with questions, comments or complaints 7 days a week by phoning 1850 424 800.

Our complaints policy

We aim to solve any complaints immediately but unfortunately sometimes we are required to do further investigation into the complaint. We promise our customers that we will respond to your complaint within 5 working days. Read More.