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insurance

Geek square insurance header

Have no fear, help is here

Standing by in Carphone Warehouse stores, our highly trained agents offer jargon-free advice and handy tips to help you get the most out of your devices, new or old. Armed with a passion for all things tech, they’re there to answer your technical cries for help. Day or night, our mighty agents are ready.

It’s not surprising that so many phones and tablets get lost, damaged or stolen. Especially since people take them wherever they go. The office, the café, the gym …

Never fear. With our insurance we’ll take care of your claim quickly, replacing your phone or tablet within two working days*. To keep your information protected, we’ll even help you install an app so if you do lose your phone or tablet, you can lock it remotely and safeguard your personal details**. If we’re able to repair your phone, we’ll have it back to you within 10 working days, however in some cases this may take longer, depending on the problem.

Our Promises

Why Geek Squad?

ENDING INSURANCE MISERY

Geek Squad offers you the insurance you need through Aviva, so you’re protected whenever you need to make a claim. And we’re ultra speedy with our processing times. For damage claims If we’re able to repair your phone, we’ll have it back to you within 10 working days, however in some cases this may take longer, depending on the problem. While for theft or loss claims we will get you back up and running within two working days once your claim is accepted and the excess is paid. You can make a claim in any Carphone Warehouse store nationwide or for theft and loss claims, get help over the phone.

SMART SECURITY TO SHIELD YOUR DEVICES

To help you take care of your new smartphone or tablet, we’ll send you a link to download a clever little app**. Then, if your device goes missing, you’ll be able to locate and lock it remotely, as well as wiping your personal information so it doesn’t fall into the wrong hands.

You’ll receive a link soon after joining Geek Squad so you can install the app right away. Remember, you must install it so it’s ready to use incase disaster strikes. If you have any difficulties just give our agents a call on 1800 806 200.

SETTING UP YOUR NEW DEVICE

When you get a new device, our agents can help set it up so it works just the way you want it, so whether it’s accessing your emails, trying to log onto Wi-Fi or downloading popular apps like Twitter and Facebook.

TRANSFERRING AND BACKING UP YOUR INFORMATION

Now you can get a new phone or tablet without losing what was on your old one. Stand aside and let our agents transfer everything, including music, photos and contacts to your shiny new phone or tablet in a flash. Then, because they’re that awesome, they’ll help you back it all up too.

FAR-REACHING POWERS OF CONTROL WITH REMOTE ACCESS**

Don’t battle against your mobile, tablet or PC problems alone. Just say the word and our agents will connect to your device remotely to fix the problem, while you just sit back and relax.

Want to know more? Just give one of our agents a call for free on 1800 806 200.

A quick glance at our table shows that our dynamic combination of insurance and tech support can offer you great protection and unique technical support.
Ulimate Insurance
  Mobile/Tablets
Theft
Accidental damage
Liquid damage
Loss
Breakdown (after the manufacturer's warranty expires)
Accessory cover6 €300
International cover
Unauthorised use €2500
Next day working replacement (from acceptance 1)

 

Mighty Tech Support
  Mobile/Tablets
Theft
Accidental damage
Liquid damage
Loss
Breakdown (after the manufacturer's warranty expires)
Accessory cover €300
International cover
Unauthorised use €2500
Next day working replacement (from acceptance 1)

What's not covered?

There are just a few instances when our agents will be unable to come to your rescue.
Please see the below details of what’s not included in your Geek Squad insurance policy. We do not cover you for:

MOBILE AND TABLET

  • Claims where the theft of the device has not been reported to An Garda Siochana.
  • Damage caused by general wear and tear or cosmetic damage such as dents, scratches or any other type of damage that does not affect how the device works.
  • Any theft or loss where your device is left unattended and unsecured.
  • Accessories not purchased from Carphone Warehouse.
  • Loss of stored information such as music, videos or photos.
  • Claims for unauthorised use unless you have notified the network provider within 24 hours.
  • Claims resulting from events which occur if you are outside Ireland for more than 60 consecutive days.
  • The excess you need to pay towards any claim (no excess on breakdown).
  • Any claim when you have not paid your premiums.
 

Your protection pricing plan

The value of your device influences the premium of your protection plan. The table below shows the monthly payments you will make depending on the banding category that your device falls within.

Insurance and tech support at super prices
Device price band Price per month Price per year Excess fee
Band 1 €3.99 €47.88 €20
Band 2 €5.99 €71.88 €20
Band 3 €7.99 €95.88 €30
Band 4 €8.99 €107.88 €40
Band 5 €9.99 €119.88 €40
Band 6 €10.99 €131.88 €50
Band 7 €11.99 €143.88 €50
Band 8 €12.99 €155.88 €60
Band 9 €14.99 €179.88 €60
Band 10 €15.99 €191.88 €70

Technical support included in all plans

GETTING THE MOST OUT OF YOUR TECHNOLOGY

In the event of an evil virus taking over your device, our agents will use their powers and abilities to stop it in its tracks. As a Geek Squad customer, they’ll do it for 50% off the regular price. Have no fear, our agents will remove all viruses that infect your phone or tablet. Geek Squad customers are entitled to full home tech support on all devices in your home that are connected to the internet. We’ll help you get the most out of your technology and show you how to link them all together. Hook your computer up to your telly to watch films or view photos on the big screen. And if anything goes wrong, well, you’ll have the awesome power of our Geek Squad Agents to turn to.

AMAZING 24/7 TECH SUPPORT, ALL YEAR ROUND

Technology is great when it works but it can be a nightmare when things go wrong. So the next time you’re struggling to set up a new device, or an old one is acting up, don’t blow a fuse. Call a Geek Squad Agent instead. They’re available for you around the clock, any day of the year. Even on Christmas Day.

MAKING THE MOST OF YOUR DEVICES

Our agents can also help you set up and personalise your phone or tablet so it works just the way you want it to. Sync the diary on your tablet with the one on your computer. Or give different ringtones to different people, so you can hear instantly when it’s a friend or your mother calling you. You can also read reviews on the latest tech as well as handy updates and great advice in our online knowledge vault.

KEEP IN TOUCH

To make sure that you have all the cover you need, please let us know if you upgrade your device or change your address. Simply visit us in any Carphone Warehouse store or call free on 1800 806 200.

However, if you decide you’d like to end your policy please call or email us using the details above, as we cannot do this in store.

Insurance terms and conditions:

Geek Squad Insurance terms and conditions.
Geek Squad Tech Support terms and conditions.
 

Insurance claim form:

Geek Squad Claim form.

The current premium may increase at renewal if the policy is paid annually or at any time, but no more than once in 6 months, if paid monthly. 30 days notice will be given in all cases.

Helpful information

NAME OF INSURER

Aviva Insurance Limited underwrites your insurance policy. When you take out your protection plan, you enter into two agreements, one with Aviva Insurance Limited in respect of your insurance policy, the other with The Carphone Warehouse for Full Home Tech Support. If your insurance policy terminates or is cancelled, for any reason, the Technical Support agreement will automatically terminate at the same time

PERIOD OF COVER

You are covered from the moment you sign up. The period of cover for breakdown starts from the date the manufacturer’s warranty expires. The period of cover for accidental damage, theft and loss starts from the date this policy is purchased. You may choose to pay either annual or monthly premiums for your insurance. If you pay your premium annually, cover continues for a period of 12 months from the date this policy was purchased. You will have the option to renew your policy on each anniversary of the date this policy was purchased, up to a maximum term of five years, after which your cover will cease. If you pay monthly premiums, you will be provided with one month’s cover for each monthly premium paid and cover will continue on a month-by-month basis, to a maximum term of five years from the date this policy was purchased, after which your cover will cease.

CHANGES TO THIS AGREEMENT

During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30

MAKING A CLAIM

If you need to make a claim, simply visit your local Carphone Warehouse store – you’ll find the nearest one to you through our Store Finder or phone our call centre on 1800 806 200 between 9am to 6pm Monday to Wednesday, 9am – 7pm Thursday and Friday and 10am -6pm on Saturday. And don’t forget, you can also email us or check in with us at www.GeekSquad.ie if your device breaks down or is damaged you must present it to any Carphone Warehouse store for repair. Your device will then be sent away to be repaired. If it cannot be repaired and is deemed beyond economical repair we will replace it in line with the terms and conditions of your policy. See Section Claims – Making a claim point 5. Remember you need to let us know within 60 days of discovering the incident.

CANCELLING YOUR POLICY

You have the right to cancel your policy within 14 days of purchasing it. If you cancel your policy during this period you will be entitled to a full refund of the premium paid, provided there has been no claim. If you have made a claim or if you wish to cancel after the first 14 days, and have paid an annual premium you will be entitled to a pro-rata refund, calculated on the number of unexpired whole months remaining on the policy. If you pay monthly premiums you will not be entitled to any refund and will be covered up until the end of the month covered by your final payment. Please note you cannot cancel your policy in a Carphone Warehouse store. If you wish to cancel your policy you can do so over the phone by calling 1800 806 200 or by emailing geeksquadsupport-cpw-ie@cpwplc.com

MAKING A COMPLAINT

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with your insurance policy, we would like to hear from you. In the first instance, call us on 1800 806 200. If you have complained to us and you are dissatisfied with our final decision, you can refer the matter to the relevant Financial Services Ombudsman. Should your complaint relate to a point of sale issue you should refer your complaint to the Irish Financial Services  Ombudsman, 3rd Floor Lincoln Court, Lincoln Place, Dublin 2. For all other policy complaints (for example if you arevdissatisfied with the outcome of your claim) you should refer your complaint to the UK Financial Ombudsman Service, Exchange Tower, London E14 9SR. Following the complaints procedure does not affect your right to take legal action.
 

If you're not happy with our response to your complaint

If you feel we've not considered all of your issues or you can provide further information, please let us know and we'll be happy to review it. But if you're unhappy with the outcome you can ask the Financial Ombudsman Service to carry out an independent review of your complaint. In any event, you have the right to ask them to review your complaint if we've been unable to resolve it within 8 weeks. 
If you are unsure whether the Financial Ombudsman Service will consider your complaint, please contact them directly for advice. The service they provide is free and impartial and contacting them at any stage of your complaint will not affect your legal rights.

The contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Their phone number is: +44 20 7964 0500
You can send an e-mail to: complaint.info@financial-ombudsman.org.uk
Or you can log on to their website: www.financial-ombudsman.org.uk
 

CHANGES TO THIS AGREEMENT

During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance.

 

FINANCIAL SERVICES COMPENSATION SCHEME

Aviva is a member of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if Aviva cannot meet its obligations, depending on the type of insurance and the circumstances of your claim. For full details see terms.

*Once the claim is accepted and any applicable excess is paid.
**Compatibility and functions are dependent on operating system, device and connection.

1Next Day Working Replacement from acceptance applicable to selected handsets only. 2Full Home Tech Support available for Email and Telephone Support. 3Remote assistance compatibility is OS, Device and Connection Dependent for PC/MAC/Mobile/Tablet. 4In Store Tech Support available in Geek Squad Precincts only. 5Mobile/Tablet Security, Locate (GPS/WIFI), Block & Wipe compatibility is OS, Device and Connection Dependent for Insured Device. 6 This cover is only applicable in the event that an eligible accessory is lost/stolen/damaged along with a valid handset/tablet claim for loss/theft/damage. Please refer to the terms and conditions for all the benefits and exclusions provided
under this policy.

The Carphone Warehouse does not knowingly sell Geek Squad policies to persons under the age of 18. Aviva Insurance Limited (Aviva) underwrite all Geek Squad policies. Registered number 2116. Incorporated in Scotland. The Carphone Warehouse Limited t/a The Carphone Warehouse is regulated by the Central Bank of Ireland.

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