Services - Important Details
Period of cover
You are covered from the moment you sign up. Your period of cover for breakdown starts from the date the manufacturer’s warranty expires. Your period of cover for accidental damage, theft and loss (Geek Squad Mobile plans only) starts from the date this policy is purchased.
You may choose to pay either annual or monthly premiums during the period of insurance.
If you pay your premium annually, cover continues for a period of 12 months from the date this policy was purchased. You will have the option to renew your policy on each anniversary of the date this policy was purchased, subject to a maximum term of five years, after which your cover will cease.
If you pay monthly premiums, you will be provided with one month’s cover for each monthly premium paid and cover will continue on a month-by-month basis, subject to a maximum term of five years from the date this policy was purchased after which your cover will cease.
Making a claim
To make a claim, please visit us in one of our Carphone Warehouse stores less than 24 hours after the incident, email us at GeekSquadSupport-CPW-IE@cpwplc.com or phone us on 1800 806 200
Make a claim
Claims for loss are covered by Geek Squad Mobile plans only
1. For loss or theft, contact your network provider within 24 hours of discovering the loss or theft, you must bar your mobile number and blacklist your handset with them also. Contact the Gardai within 48 hours of discovering the loss or theft. You must provide us with a stamped claim form or incident report.
2. You must let us know within 24 hours of discovering the incident.
3. You will need to provide your name, address, date of birth and the policy number shown on your certificate.
Making a complaint
We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. You can contact us at GeekSquadSupport-CPW-IE@cpwplc.com or by phone: 1800 806 200.
Changes to this agreement
During your period of cover, we may make changes to your premium, policy cover or terms and conditions of insurance. If we decide to make such a change, we will always write to you 30 days in advance.
Contacting Geek Squad
If you have any questions or would like to contact us to make a claim, complaint or to cancel your policy, please email us at GeekSquadSupport-CPW-IE@cpwplc.com or phone us on 1800 806 200.
Cancelling your policy
You have the right to cancel your policy within 14 days of purchasing it. If you cancel your policy in this period you will be entitled to a full refund of the premium paid, provided there has been no claim or incident likely to give rise to a claim. You can still cancel your policy after the 14 day cooling off period. If you pay annual premiums you will be entitled to a pro-rata refund of the premium paid, calculated on the whole number of unexpired months remaining on the policy. If you pay monthly premiums you will not be entitled to any refund. For full details on cancelling your policy email GeekSquadSupport-CPW-IE@cpwplc.com, phone us on 1800 806 200 or call into a Carphone Warehouse store